Terms and Conditions

Welcome to Oh La Fête! By proceeding with your purchase, you agree to abide by the following Terms and Conditions. Please take a moment to read through them before completing your checkout.

1. General Information

These Terms and Conditions govern your use of the ohlafete.com website and your purchases from Oh La Fête. By using our website or making a purchase, you agree to comply with and be bound by these terms.

If you do not agree to these terms, please do not proceed with your purchase.

2. Product Availability

  • Product Availability: All products are subject to availability. We reserve the right to limit the quantity of products purchased, refuse or cancel any orders, or terminate accounts at our discretion.
  • Product Descriptions: We strive to provide accurate descriptions, prices, and images of our products. However, we do not guarantee that the descriptions are completely accurate or error-free. If there are significant discrepancies in product information, we will notify you before your order is processed.

3. Payment Information

  • Accepted Payment Methods: We accept payments via Credit Cards (Visa, MasterCard, American Express), PayPal, Promptpay and Bank Transfer (available upon request).
  • Secure Payment: All payments are processed securely, and we ensure that your payment details are encrypted using industry-standard security measures.

4. Shipping and Delivery

  • Shipping Fees: Shipping costs are calculated based on the weight of your order and your delivery location. You will see the exact shipping cost during checkout.
  • Delivery Times: We aim to ship orders within 1-2  business days. Delivery times will depend on the shipping method and destination. Please note that delivery times are estimates and may vary.
  • International Shipping: For international orders, customs duties or taxes may apply. These charges are the responsibility of the customer.
  • Tracking: You will receive a tracking number via email once your order has shipped.

Pre-Order Items

  • If your order contains pre-order items, please note that these items will be shipped separately as soon as they become available.
  • The expected shipping date for pre-order items will be clearly indicated on the product page or at checkout. Pre-order items will be shipped as announced in the product description or once the item is back in stock.
  • If you order both in-stock and pre-order items, your order will be shipped once all items are ready for shipment unless you request separate shipments (additional shipping charges may apply).

5. Return and Refund Policy

  • Non-Returnable Items: We do not accept returns unless the product is damaged, defective, or incorrect. Due to the nature of our products, we cannot accept returns for items that have been opened, used, or repacked.
  • Damaged or Incorrect Products: If you receive a damaged or incorrect item, you must contact us within 48 hoursof receiving your order with a video showing the issue. We will arrange a replacement or refund based on the circumstances.

For more information, please refer to our Return and Refund Policy.

6. Exchange Policy

  • No Exchange Policy: We do not accept exchanges unless the product is defective or was delivered incorrectly. For defective products, please follow the instructions in our Return and Refund Policy.

7. Order Acceptance and Cancellation

  • Order Confirmation: You will receive an email confirming your order. However, your order is only considered accepted once it has been processed and shipped. We reserve the right to cancel any order for reasons such as incorrect payment or inventory issues.
  • Order Modifications: Once your order is confirmed, it cannot be modified or changed. Please review your cart carefully before proceeding to checkout.

8. Intellectual Property

  • All content, including but not limited to text, graphics, images, logos, and software, on ohlafete.com is the property of Oh La Fête and is protected by intellectual property laws. You may not use, copy, or distribute any content from this site without our express written permission.

9. Privacy and Security

  • Privacy: Your privacy is important to us. Please read our Privacy Policy to understand how we collect, use, and protect your personal information.
  • Security: We use secure encryption methods to protect your personal and payment information during the checkout process.

10. Limitation of Liability

  • General Disclaimer: We make no representations or warranties regarding the accuracy, reliability, or availability of our products or services. By purchasing from Oh La Fête, you agree to use the products at your own risk.
  • Liability: Our liability is limited to the amount paid for the product in question. We are not responsible for any indirect, incidental, or consequential damages.

11. Amendments

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page, and the new terms will apply to all orders placed after the effective date of the update.

12. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: hello@ohlafete.com

By Proceeding to Checkout, You Acknowledge and Agree to the Terms and Conditions Above.